tel.: +385 1 3694 333

Monday to friday from 09:00 - 16:00 hours


Cell phone for emergencies

tel.: + 385 98 452 610




Customs regulations of the Republic of Croatian in line with the standards of the European Union, but the value of objects of non-commercial nature for personal use is exempt from customs duty and VAT is limited to 300 HRK. The entry of all meat, dairy and other animal products subject to veterinary inspection at the border crossing. The amount of wine is limited to a maximum of 5 liters per passenger. Import and export of foreign and local currency and checks is free, but must be declared to the customs official transfer of an amount exceeding 40,000 kuna. Valuable professional equipment and technical devices must also be declared to a customs official at the border crossing. Tax refund is possible for goods purchased in over 500 kunas with a validated "Tax check" (Tax check) when leaving the country. Pets that are imported or transported in non-commercial purposes accompanied by their owner (up to 5 animals: dogs, cats, ferrets, invertebrates (except bees and crustaceans), ornamental tropical fish, amphibians, reptiles, birds of all species (except poultry imported for commercial purposes, for zoos and zoo shops), mammals, rodents and rabbits, if during movement accompanied by their owner or other person authorized by the owner, and not intended for sale or transferred to another owner, provided that: they a valid international passport or certificate of animal health (veterinary certificate) in which the official veterinarian of the exporting country certifies that the animals are healthy and show no suspicion of infectious diseases that must be reported and that does not come from an area where communicable diseases and types Animals can carry.

Dogs, cats and ferrets should be:

a) marked clearly visible tattoo or an electronic identification system (transponder)

b) accompanied by an international passport as it is issued by an authorized veterinarian confirming vaccination against rabies, or re-vaccination in accordance with the recommendations of the manufacturing laboratory, carried out on these kinds of animals with inactivated vaccine with at least one antigenic unit per dose (WHO standard) before not less 30 days in the case of the first, primary vaccination: - under the age of 3 months, which were not vaccinated against rabies from birth at the same place and have not been in contact with wild animals as the international passport certified by a certified veterinarian or move with the mother on whom they are dependent. For more information please contact the Ministry of Agriculture, Forestry and Water Management - Veterinary Directorate (tel .: +385 1 610 6703 and 610 6669; Ministry of Agriculture


Hospitals and clinics in all the major cities and first aid clinics and pharmacies in smaller places. Foreign tourists do not pay for medical services if Croatia and the country of origin have concluded an agreement on social security, ie . If you are in possession of that agreement provided for confirmation of the right to health care . Health care ( including transport) is used for emergency cases in the manner and according to regulations valid for Croatian citizens covered by Social Security, with identical participation in health care costs (participation and administrative duties). Persons coming from countries with which no contracted health care costs personally .


Croatia is a network of veterinary clinics and dispensaries. Information: Veterinary; This email address is being protected from spambots. You need JavaScript enabled to view it.

Public holidays

1 January - New Year

6 January - Epiphany 

Easter Sunday and Easter Monday

May 1 - Labour Day; Corpus Christi

June 22 - Day of Antifascist Struggle

25 June - Statehood Day

5 August - Victory and Homeland Thanksgiving Day

15th August - Assumption

8 October - Independence Day

1 November - All Saints

25 and 26 December - Christmas Day


Shops and public services Most shops are open on weekdays from 8 to 20 pm, Saturdays and Sundays until 14 hours; in the season longer. Public services and business offices work from 8 am to 16 pm Monday through Friday .


Post offices are open weekdays from 7 to 19 hours; in smaller centers from 7 to 14 pm, and some work a split shift. In larger cities and tourist areas post offices are open on Saturdays and Sundays. Public telephones are used phone cards that are sold at post offices and newsstands. With any phone can be made ​​directly abroad. Croatian Post

Power supply

220 V; Frequency: 50 Hz Tap water is potable in all parts of the Croatia.


Protection of biodiversity is in accordance with applicable EU regulations. Sea in the Croatian Adriatic is of high quality and according to the criteria of the EU. In case of accidental environmental contamination on land, report Centre 112. For additional information about the environment please contact the Ministry of Environmental Protection, Physical Planning and Construction, Directorate for Environmental Protection on telephone +385 1 3782-111,This email address is being protected from spambots. You need JavaScript enabled to view it. or the website of the Ministry of Environment and Nature Protection in the event of an accident seek help at the number 112! This number can be reached at any time of day or night  regardless of where you are in the Republic of Croatia. Telephone call is not charged . Calls can be made through all operators and all telephone devices by dialing 112.

In the event of an accident the 112 Centre can be contacted in a foreign language:

• English

• German

• Italian

• French

• Hungarian

• Czech .

Call 112 if you need:

• emergency medical assistance

• help of the firefighters

• help of the police

• help of the mountain rescue

• emergency veterinary assistance

• the assistance of emergency services and operative search and rescue forces.

If you notice:

• fire leakage of hazardous material

• pollution of drinking water, streams, rivers or the sea

• other phenomenon that represent a danger to the life or health of people or animals, cultural goods and the environment .

When you call 112, say what happened, where it happened when it happened If there are injured what the injuries are what help you need who is calling .


Make sure you have done everything to prevent a fire! Do not throw flammable objects into the environment! Observe the signs forbidding the lighting of fires! Make sure that your parked vehicles do not obstruct access to the fire.

What to do in case of fire?

• Immediately notify the fire department on telephone number 93 or call for assistance at 112!

• Use a hand-held camera (if available) to extinguish and fight fire only if you do not endanger yourself and others.

• Notify people in the area of ​​the appearance of fire. Evacuate the people in a safe manner.

• Do not enter staircases if they are filled with smoke and do not use elevators.

• If smoke prevents you from exiting the building, close all windows and doors to prevent the entry of smoke in your room.

• If you are trapped in an apartment, wait for the fire department to the window to see you because they are intended for fire trucks and rescue from height.



In the event of accident on land or at sea, call 112 (number for all emergency situations ), and in case of accident at sea call 9155 (National Centre for search and rescue at sea) or 112

Outdoor activities

• Tell relatives or friends the route and plan of your journey

• Walk on marked paths and trails

• Ensure sufficient quantities of water

• Prepare adequate clothing and footwear

• Prepare a mobile phone device

• Follow the notification about the weather forecast

• Do not light fires

• Do not throw cigarette butts or flammable objects in nature.

On the road

• during the tourist season, avoid traffic jams (on weekends and public holidays)

• Drive rested

• Adjust your speed to the road conditions and speed limits in the event of a traffic jam, (have sufficient quantities of water)

At sea

• Do not expose yourself to danger

• When swimming and diving moderate exposure to the sun and use protective sunscreens

• Do not overestimate your own abilities

• Follow the information on the weather forecast


International dialing code for Croatia : + 385

Ambulance: + 385 94

Firefighters : + 385 93

Police: + 385 92

Roadside assistance : +385 1 987

National Centre for Search and Rescue at Sea : + 385 9155

Unique number for all emergency situations: + 385 112

General information: + 385 981

Information on local and intercity numbers : + 385 988

Information on international numbers: + 385 902

Weather and road conditions: 060 520 520

Croatian Automobile Club (HAK) : +385 1 4640 800; Websites Croatian Automobile Club (HAK) ; This email address is being protected from spambots. You need JavaScript enabled to view it.


Croatian Radio on several broadcasts programs in foreign languages ​​designed for tourists in Croatia. On the Croatian Radio every day at 20:05 is broadcasted in English of up to 10 minutes. On two of Croatian Radio (98.5 Mhz) , along with the regular news in Croatian, HAK will during the summer (from 18.6 to 9.9) report on road conditions in English, German and Italian. During the same period are broadcast news and reports about traffic directly from the studios of Radio, RAI Uno, British Virgin Radio, Radio Prague and the International program of Croatian Radio - Voice of Croatian. During the summer Czech tourist will be able to listen Radio Prag news via regional radio stations: Radio Split, Radio Dubrovnik and Radio Rijeka.


IBUS d.o.o.
10 000 Zagreb
Telefon: +385 (0) 1 3694 333
Fax: +385 (0) 1 3648 631
ID CODE: HR-AB-01-080247786

Za sva putovanja vrijede Opći uvjeti IBUS putničke agencije d.o.o. / Copyright © 2013 IBUS putnička agencija. Sva prava pridržana. ID kod: HR-AB-01-080247786 
IBUS travel agency General terms are valid for all travels / Copyright © 2013 IBUS travel agency. All rights reserved. ID code: HR-AB-01-080247786